Hello, I recently recieved a call (about 5 minutes ago) from Microsoft. They claimed to be technical support from Microsoft. They told me that my computer has been sending alot of error and warning messages to Microsoft.
So after using Microsoft chat on my computer to resolve an issue with Microsoft edge pausing a video while minimising tab, the guy asked me if he.
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They told me that the messages and stuff said that my computer had downloaded malicious malware and it could corrupt my system and internal hard drive. Next they told me that they haven't seen me respond and have now called to help me resolve this message. ( I stopped to think about what they told me because I have had been having a lot of slow boot issues and Windows taking almost 5+ minutes to start up.) So played along for a while but only for a minute. The first guy said let me connect you to our senior technical specialist or something like that. So i got connected. The second guy said, 'Hello my name is Snyder (I only remember the last name).They brought me to my event viewer and after that I hung up in suspicion and securuity/privacy. They tried calling me again but i rejected the call.
Please give me opinions on this issue. I want to know whether it is a scam to take over my computer and steal my identity/etc. Or is it really Microsoft trying to help fix my computer. Some info on the 'technical support guys': Both were male.
One had a strong middle eastern accent while the other one had a slight middle eastern accent to it. One of the men claimed to be the Senior (don't remember the middle word) Specialist. Said his name was (don't remember first name) Snyder. Traced the location of the call. Approximate location is New Hampshire, USA. That is all I know Please help!
Also give suggestions on anything that might be needed to change etc. Hi, Yes it is a SCAM! Avoid tech support phone scams Email and web scams: How to help protect yourself - includes what to do if you think you have been a victim of a scam.
How to recognize phishing email messages, links, or phone calls In USA you can contact FBI, State Attorney General, local law enforcement and consumer watch groups. Arm yourself with knowledge. The Internet Crime Complaint Center (IC3) is a partnership between the (FBI) and the (NW3C), funded in part by the (BJA). No, Microsoft would not call you unsolicited. Nor would they know if any errors existed on your computer. So those are frauds or scams, to get your money or worse to steal your identity.
Avoid scams that use the Microsoft name fraudulently - Microsoft does not make unsolicited phone calls to help you fix your computer Hoaxes and Scams Microsoft Consumer Support Center Microsoft Support Microsoft - Contact Support Phone Scams Limiting Unwanted Calls & Emails National Do Not Call Registry Hope this helps.
Some scammers call and claim to be computer techs associated with well-known companies like Microsoft or Apple. Other scammers send pop-up messages that warn about computer problems. They say they’ve detected viruses or other malware on your computer. They claim to be “tech support” and will ask you to give them remote access to your computer. Eventually, they’ll diagnose a non-existent problem and ask you to pay for unnecessary – or even harmful – services. If you get an unexpected pop-up, call, spam email or other urgent message about problems with your computer, stop.
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Don’t click on any links, don’t give control of your computer and don’t send any money.